Terms & Conditions

These terms govern your use of contractoperationsgroup.com (the “website”), operated by Contract Operations Group Ltd (“we”, “us”, “our”). By using the website you accept these terms. If you do not agree, please do not use the website.

Contract Operations Group Ltd · Company number 17500935 · Registered in England and Wales.

About our services

The website describes three distinct managed-workload services: Supplier Readiness (including tender and framework operations), Packaging EPR and Digital Product Passports. Packaging EPR and Digital Product Passports are not included in a Supplier Readiness Audit. Agreed written tender-response preparation is scoped separately from ongoing evidence maintenance. Any services we provide are governed by a separate written agreement with your organisation, which defines the scope and takes precedence over anything on this website.

Client responsibilities and decisions

Our services support the preparation, organisation and administration of supplier evidence, agreed written responses and submissions. Our clients retain full responsibility for, and control of, their pricing, technical solution, delivery method, design, programme and resources, margins, specialist and legal declarations, any binding commitments, and the final approval of every submission. We do not make these decisions on a client’s behalf.

For Packaging EPR, the client supplies or approves packaging facts, classifications and declarations, retains legal and producer responsibility, and gives final approval to any reporting data or submission. For Digital Product Passports, the client remains responsible for accurate source data, product claims, specialist declarations, applicable legal obligations and final approval of records and publication. Information requests, third-party follow-up and any platform coordination are undertaken only as authorised and within the agreed scope.

Specialist advice and applicable requirements

Our service manages evidence, data preparation, administration and maintenance; it does not replace legal, regulatory or other specialist advice. We work alongside existing advisers and producer-responsibility or compliance schemes where required. Digital product passport requirements vary by product, jurisdiction and applicable rules; there is no fixed universal deadline or assertion that every product already requires a passport.

No guarantee of outcome

Buyers, framework operators and contracting organisations make their own independent decisions. We do not guarantee supplier approval, framework appointment, contract award or any particular commercial outcome.

Packaging EPR and Digital Product Passports support does not guarantee compliance, scheme registration, approval, acceptance of reporting data or acceptance of a passport.

Website information

Information on this website is provided for general guidance only and does not constitute legal, financial, regulatory or procurement advice for your specific circumstances. Buyer and product or packaging requirements can change; you should confirm what applies with the appropriate adviser. While we take care to keep content accurate, we make no warranty that it is complete or current.

Quick Supplier Readiness Check

The Quick Supplier Readiness Check on this website is an indicative self-assessment based solely on your own answers. It is not an audit, certification or verification of compliance, and it is not a Supplier Readiness Audit. Its result does not confirm that you meet any buyer’s requirements.

Intellectual property

The content, design and branding on this website belong to Contract Operations Group or its licensors. You may view and print pages for your own reference but may not reproduce or republish content without our permission.

Acceptable use

You must not misuse the website, attempt to gain unauthorised access to it, introduce malicious code, or submit false or misleading information through our forms.

Limitation of liability

To the extent permitted by law, we are not liable for any loss arising from use of, or reliance on, this website. Nothing in these terms excludes or limits liability that cannot be excluded under English law, including liability for death or personal injury caused by negligence or for fraud.

Third-party links

Links to other websites are provided for convenience. We are not responsible for their content or practices.

Privacy

Our use of personal data is explained in our Privacy Policy.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Questions about these terms can be sent to hello@contractoperationsgroup.com.